Last updated: January 2025
1. Introduction
Airport Zurich Taxi ("we", "our" or "us") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and booking services.
2. Data We Collect
When you make a booking or contact us, we may collect the following personal data:
- Name and surname
- Email address
- Phone number
- Pickup and drop-off addresses
- Flight number (where provided)
- Payment information (processed securely by our payment provider — we do not store card details)
- IP address and browser information (collected automatically via cookies)
3. How We Use Your Data
We use your personal data to:
- Process and confirm your booking
- Contact you regarding your transfer
- Send booking confirmations and receipts by email
- Assign a driver and coordinate your transfer
- Respond to your enquiries
- Improve our service and website
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: processing is necessary to fulfil your booking
- Legitimate interests: improving our services and communicating with customers
- Legal obligation: compliance with Swiss and EU data protection law
- Consent: for marketing communications (where applicable)
5. Data Sharing
We do not sell your personal data. We may share it with:
- Our drivers (only the information necessary to complete your transfer)
- Payment processors (Stripe or similar — for secure payment handling)
- Email service providers (for sending confirmations)
- Authorities, where required by law
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 10 years for accounting and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and Swiss data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at the address below.
8. Cookies
Our website uses cookies to ensure proper functioning and to improve your experience. Essential cookies are required for the site to work. You may control non-essential cookies through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data transmissions are encrypted using SSL/TLS technology.
10. Contact
For any privacy-related questions or to exercise your rights, please contact us:
Airport Zurich Taxi
Zurich, Switzerland
Email: privacy@airportzurichtaxi.ch